Terms & Conditions
- Satisfaction Guarantee
- Mystic Wolf Marketplace offers a satisfaction guarantee to give our customers complete satisfaction. When your order arrives, check each item carefully (immediately please). If for any reason you are not satisfied, you may return that product for an exchange, credit or refund.
- Returns & Replacements
- Merchandise may be returned in a new, unused condition within fifteen days of purchase. Special orders, drop ships, custom merchandise or "free shipping" orders may not be returnable or may be subject to a minimal restocking fee. If your order included a free item and the order (in whole or in part) is returned, the actual price of the free item will be deducted from refund amount UNLESS the free item is also returned OR adjusted cost still qualifies your order for the free item. All Clearance sales are final and no refunds will be allowed.
- Please go to our Return Page and fill out the form provided in order to initiate the return process.
- REFUND PROCESS & TIMEFRAME
Mystic Wolf Marketplace processes most returns within 7 business days of receiving the returned merchandise to our warehouse. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.
- We will make every attempt to have all items in stock. However, in the event an item is backordered, it will be shipped as soon as possible. We are not able to backorder an item that sells for less than $20.
- Pricing & Specifications
- Merchandise prices and specifications are subject to change without notice. Mystic Wolf Marketplace is not responsible for typographic, photographic, and/or descriptive errors.
- Damages & Shortages
- Immediately contact the delivering carrier and save all packing material for inspection. Damages and shortages must be reported to Mystic Wolf Marketplace within 72 hours.